Shipping policy

Shipping Policy

At Pine Haven Designs, we aim to get your order to you as quickly and safely as possible.

Processing Time
All orders are made to order and typically take 2–5 business days to process before shipping.

Shipping Rates

Canada

• Flat rate shipping: $9.99 CAD

• Free shipping on orders over $100 CAD

United States

• Flat rate shipping: $9.99 USD

Estimated Delivery Times

• Canada: 3–9 business days

• United States: 4–10 business days

Please note that delivery times may vary depending on location, carrier delays, or seasonal demand.

Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions about shipping, feel free to contact us at:
support@pinehavendesigns.ca